Onboarding Prerequisites for Hybrid Service

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Ensure that Live Platform licenses are allocated to the Service Provider Tenant to monitor devices and voice quality (see License Management).

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The Hybrid Service should be enabled for Service provider, Channel and Customer entities. If the service is not enabled, contact your relevant managing entity.

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System Administrator can enable service for a Service provider, Channel and Customer.

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Service Provider can enable service for a Channel Partner and Customer.

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Channel Partner can enable service for Customer.

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Before connecting devices:

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Validate that the AudioCodes devices have been loaded with the EMS feature key. If the feature is not enabled, contact AudioCodes to purchase the license.

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Ensure that you have defined WebSocket tunnel user and password for Service Provider or Channel partner (see WebSocket Tunnel Users).

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Provide Incremental INI file containing WebSocket tunnel configuration to Service Provider or Reseller

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Note the following device types that can be connected to Live Platform over Web Socket tunnel:

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SBC

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MP5xx

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MP1288

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MSBR

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SBA

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The following Public IPs needs to be allowed to initiate TCP/HTTPS/443 outbound traffic: Allow listing Imperva IP addresses & Setting IP restriction rules